Refund policy
We want you to love your purchase. If something isn’t right, we’re here to help.
30-Day Return Window
You have 30 days after receiving your item to request a return.
To qualify for a return, your item must be:
- In the same condition received
- Unused / unworn
- In original packaging
- With original tags (if applicable)
- With proof of purchase
How to Start a Return
To begin a return, you must contact us first at:
📧 support@gettrendnova.com
Do not send any items back without first receiving approval. Unauthorized returns will not be processed or refunded.
Once your request is reviewed, we will provide:
- Return approval
- A return authorization number
- The correct warehouse return address
- A prepaid return shipping label (if applicable)
Wrong, Damaged, or Defective Items
If your order arrives with an issue, email us within 48 hours with:
- Your order number
- A photo of the item
- A photo of the packaging
- A short description of the problem
We will replace the item free of charge or issue a refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be automatically processed back to your original payment method within 3–7 business days.
Exchanges
Need a different color or model?
Just email us at support@gettrendnova.com and we’ll help you out.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Clearance/final sale items
- Used items
- Items returned without authorization
Contact Us
For questions about returns, exchanges, or order issues:
📧 support@gettrendnova.com
We reply within 24 hours.